If you are not happy with, or need to return your order, please read below.
Please contact us regarding any return or quality questions.
Fresh produce, such as wheatgrass or microgreens, is inherently perishable. While we strive to make sure every item leaving our facility meets are strict quality standards, it is always possible we made an error. We promise to do our best to be fair and make things right.
If you believe your produce has spoiled within just 1-2 days of receiving it (via home delivery or a package) it could be eligible for credit at our discretion. Please hold the product in your refrigerator and make note of the “cut on” or “use by” date on your item, then contact us.
If you ordered a package of fresh produce and the order was delayed in transit due to an address error (provided by customer), or error made by UPS, your order is not eligible for credit.
Juicers may be returned unused with original package for a refund (less shipping costs) within 60 days of purchase. Customer pays return shipping costs (or may request a return label with refund less return shipping cost).
Juicers which have been used are not eligible for returns or refunds, however they may be under manufacturer warranty. If your machine stops working, please Call Us to help assist in repair or getting replacement parts. We may direct you to the manufacturer for warranty claims or parts. Dr. Squeeze brand juicers (Green Queen & Wheatgrass King) are warrantied by Perfect Foods.